RESOURCES
Welcome to the evalink certification program
Embark on a journey of growth and career development with evalink's certification program - made for all users.
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Alarm operator
8 hours • Knowledge-based certification for the understanding of evalink alarm management commands.
SOC Alarm Operator
- evalink structural organization
- evalink UI
- Handling alarms
- Understand Technical messages
- Statuses and Rules
- Taking calls in evalink
- Work with Jobs
- Work with Notes
- Work with Files
- Work with Schedules and O/C Rules
Technical Operator
8 hours • Knowledge-based certification for the understanding of evalink Technical alarm management.
SOC Technical Operator
- evalink structural organization
- evalink UI
- Work with Jobs
- Support Installers
- Understand Alarm Definitions
- Investigate connection issues
- Manage Sites Configuration
- Manage Test Modes
Shift Manager
8 hours • Certifications that validate advanced skills and knowledge required to create and manage workflows.
General evalink knowledge
- evalink structural organization
- evalink UI
- Manage alarms assignment
- Re-assigning workflows
- Manage shift hand-over
- Monitor shift performance
- Statuses and Rules
- Manage Jobs
- Manage Notes
- Managing Files
- Manage Schedules & O/C Rules
- Audit Logs
SOC Shift Managing & Administration of Workflows
- Creating, testing, and managing Workflows & Workflow Templates
- Deep understanding of alarm prioritization, matching, etc.
- Understand the execution hierarchy of workflows (levels, parallel, background)
- Manage alarm and workflow-related settings
- Manage Alarm Definitions
- Predefined Text Blocks
Technical Operator Manager
8 hours • Role-based certifications that showcase your knowledge on evalink.
General evalink knowledge
- evalink structural organization
- evalink UI
- Manage alarms assignment
- Re-assigning workflows
- Statuses and Rules
- Work with Jobs
- Work with Notes
- Work with Files
- Understand Schedules & O/C Rules
- Audit Logs
SOC Technical Operator
- Understand the Receivers' connection details
- Manage Virtual Receivers
- Understand SLA and SLA Templates
- Troubleshoot common SLA-related issues
- Investigate connection issues
- Manage Alarm Definitions
- Support installers
SOC Administrator
8 hours • Certify your advanced skills in managing an evalink talos tenant, encompassing Workflow creation and monitoring its security.
Workflow Administration
- Creating, testing, and managing Workflows & Workflow Templates
- Deep understanding of alarm prioritizations, matching, etc
- Understand the execution hierarchy of workflows
- Managing Alarm Definitions
- Manage alarm and workflow-related settings
- Understands & manages text blocks
- Deep understanding of Pebble
- Understands parallel and background execution
Reporting, Analytics & API usage
- Creates and manages reports
- Has a deep understanding of reports, report templates, and report-related settings
- Creates and manages Grafana Dashboards
- Understanding the evalink data model
- Uses evalink Insights to generate queries for Analytics or to fetch data
- Understand how to use the evalink API
- Deep understanding of Pebble
General administration & account security
- User and roles management
- 2FA, IP Whitelisting, Partner Login
- Audit Logs
- Understands Sessions and related warnings
- Understand general error messages
Why certify with evalink?
RecognitionDemonstrate your skills and dedication, standing out among your peers and potential employers.
CommunityJoin our thriving community of certified users, where knowledge-sharing and collaboration thrive.
Career AdvancementBoost your career prospects and open doors to exciting opportunities.