With Voice & Call Management, every call becomes part of the alarm lifecycle. Enriched with context, site information, and live data, so responders know what happened, where it happened, and what to do next before they even answer.

What makes it different

• Context-aware communication: Events, site details, and contact roles are included automatically.
• Connected to workflows: Calls can trigger actions, escalate, create notes, or start new processes.
• Live collaboration: Operators can take notes and adjust workflows during ongoing calls.
• Full traceability: Every interaction is logged, linked, and auditable.

Result: Communication becomes actionable, coordinated, and reliable. Not isolated.

When a call comes in, evalink automatically matches the caller to site, role, and contact information.
Operators instantly see who is calling, from which site, and what they are allowed to do — reducing uncertainty and improving response quality.

Core Capabilities:

• Site & contact matching: Attach calls to the correct customer, location, or system.
• Role-based visibility: Show whether the caller is a site owner, technician, guard, or operator.
• Authentication workflows: Validate caller identity using PIN codes, callback rules, or predefined verification steps.
• Standardized text blocks: Use call templates for structured communication and faster response.
• Operator notes: Add context during or after the call, visible to all stakeholders.
• Linked to alarm history: Calls automatically connect to relevant events or ongoing workflows.

Workflows in evalink consider roles, schedules, and on-call availability to ensure that the right people are notified at the right time.
Operators can place calls directly from the alarm or workflow view without switching tools or searching for numbers.

Core Capabilities:

• Availability-aware routing: Automatically selects contacts based on schedules or on-call status.
• Role-based dispatching: Notify different people based on alarm type, location, or severity.
• Click-to-call: Start calls directly from workflows, alarms, or contact cards.
• Context included: Site, event, and role information is shown.

evalink allows you to assign and use different phone numbers per site, customer, region, or workflow.
The correct number is automatically selected or manually chosen by the operator, for automated voice calls, manual calls, and SMS notifications.

Core Capabilities:

• Multiple numbers per account: Assign numbers per site or customer.
• Caller ID selection: Choose the outbound number for automated calls, manual calls, or SMS.
• Inbound call mapping: Incoming calls map to the correct site context automatically.
• Regional presence: Use local, national, or service numbers.
• SIP trunk compatibility: Works with enterprise telephony.
• Consistent identity: Recipients instantly recognize who is calling and why.

Clear, trusted, and context-aware communication, without confusion or manual number handling.