Twilio

Overview: Twilio Integration

The Twilio integration brings enterprise-grade cloud communication directly into evalink.
By combining Twilio’s global reach with evalink’s workflow engine, organizations can seamlessly connect their alarms, events, and automation processes with SMS, voice (Text-to-speech), and VoIP communication.

This means that critical alerts can be sent as SMS to any phone number, delivered as automated voice calls with multi-language text-to-speech, or even handled through browser-based VoIP calls all from within evalink.
Operators and on-call staff receive the right information in the right format, ensuring faster response times and reducing the risk of missed alarms.
Messages can also include dynamic variables such as contact names, addresses, site details, or alarm descriptions. This ensures that every SMS or call contains the right context, making communication clearer and more effective.

With Twilio’s reliability across more than 180 countries, evalink users gain a scalable, flexible, and fully auditable communication channel. Every SMS or call is logged in evalink, making communication traceable and compliance-ready.

Typical use cases:

• Escalating alarms to on-call staff via SMS or automated voice calls.
• Sending multilingual spoken alerts with dynamic data like site address or alarm description.
• Enabling operators to initiate or receive VoIP calls directly in their browser without extra hardware.
• Triggering automated calls in workflows based on access control events, PLC/IoT data, or geofencing.
• Delivering both critical alerts and routine updates globally with personalized content.

Result: Twilio + evalink provide a powerful, flexible, and global communication layer that turns alarms and workflows into actionable notifications – fast, reliable, and audit-proof.