VIRTUAL DISPATCHER
Dispatch alarms to partners
The evalink virtual dispatcher lets you act as a service provider and forward alarms directly into your partner's alarm management systems.
Transform Alarm Delivery into Intelligent Event Distribution
The Virtual Dispatcher turns isolated alarms into actionable information flows.
It forwards events, incidents, and technical signals to the right recipients. Whether that’s a security partner, an external service provider, a building system, or another evalink instance.
Business value:
- Reduce manual coordination and handovers
- Ensure faster responses with automated distribution
- Standardise communication and collaboration across stakeholders
- Reduce false alarms with intelligent pre-dispatch filtering
- Increase service reach without additional infrastructure
Designed for Every Environment
The Virtual Dispatcher is built for flexibility and scale across multiple use cases:
- Security & Monitoring: Forward intrusion, fire, or video alarms directly to security partners, ARC/SOCs, emergency services, police, or fire brigades.
- Building & Facility Automation: Dispatch technical events such as HVAC failures, temperature alerts, or power issues to maintenance teams or facility services.
- Industry & Production: Send machine alarms, process deviations, or maintenance notifications directly to external technicians or ERP/CMMS systems.
- evalink-to-evalink: Connect multiple sites or organisations and forward alarms automatically between evalink platforms.
Core Capabilities
Gain full control over how, when, and where alarms are delivered:
- Flexible routing: Define recipients based on alarm type, source, schedule, or priority.
- Automatic delivery: Forward signals without manual steps via built-in protocol and API support.
- Multiple strategies: Choose sequential or parallel dispatch modes.
- Pre-dispatch filtering: Verify alarms (e.g. end-user confirmation) before forwarding to an ARC.
- Criteria mapping: Unify alarm codes from different systems before dispatch.
- Notifications & voice: Deliver alerts also by email, SMS, push, or automated voice calls.
Integration Without Limits
The Virtual Dispatcher connects seamlessly to your existing ecosystem.
It supports industry-standard protocols, making integration simple and future-proof:
- SIA DC-09 – widely used for alarm transmission
- ARCXML – structured event delivery for ARC platforms
- Sur-Gard – integration with legacy and modern receivers
- VdS – certified alarm transmission according to European standards
- S6- & S7-Protocol
- evalink-to-evalink – direct communication between evalink environments
Combine these protocols with REST APIs and webhooks to connect ticketing, CRM, facility, or automation systems.
Smarter Decisions Before Alarms Escalate
Pre-Dispatch Filtering
Not every alarm needs to be dispatch right away.
With evalink’s pre-dispatch workflows, you can first check specific conditions or involve the end user before escalation happens.
For example, let customers confirm, ignore, or add context to an alarm or check other conditions first.
Proven interfaces
We offer various interfaces like MLR2, Sur-Gard, DC-09, or XML, making it easy to connect to other systems and dispatch alarms via our virtual dispatcher.
Dispatch capabilities
Use the virtual dispatcher to forward alarms in parallel or sequential orders to your partners.
Geo-redundant infrastructure
Feel safe and comfortable when outages occur.
Fully managed environment
Focus on your business. We care about technical complexity and operations.
Certified dispatcher
Our dispatchers are compliant with ISO and EN standards.
evalink marketplace
Integrate with your favorite apps
Connect, extend, and integrate with your preferred solutions on the market.
Our customers’ success stories
How Swiss Post simplified security processes across 800 post offices
Streamlined processes in alarm verification to release pressure on resources and improve third-party communication.
The only end-to-end certified browser based alarm management platform
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