SITE & ORGANIZATION MANAGEMENT
Structure every customer, site and service partner with clarity and control
evalink brings all your monitored objects: Buildings, retail stores, vehicles, mobile units or single-device installations. Every site, site group and service company follows the same logic, ensuring clean data, consistent automation and a scalable operational foundation.
Control at scale
One unified structure for all customers, locations and service partner
evalink simplifies the complexity of managing thousands of sites, contacts, workflows, documents and event histories.
Your entire customer base is organized into clear units with full transparency, auditability and automation. Enabling faster onboarding and higher quality of service.
- Consistent structure across all customers and mandates
- Faster onboarding through clean, standardized data models
- Full auditability from site to organization level
- Strong governance through clear hierarchy and rules
- Scale efficiently across partner networks and external service companies
- Elevate service quality with accurate, up-to-date operational data
Scale across customers without scaling complexity. evalink keeps everything consistent.
Everything organized. Everything connected.
Centralized site management
evalink combines all structural, operational and compliance elements into a single data model. The foundation for automation and reliable alarm handling.
Feature Highlights:
- Sites (buildings, vehicles, mobile units, devices)
- Site Groups (regional, vertical or business bundles)
- Organizational Units (tree structure, up to 4 levels)
- Service Companies (external partners with their own workflows and contacts)
- Contacts and accessibility plus Opening hours and schedules
- Event and audit logs for full transparency
- Workflows on every level (site → group → org → global)
Unified Structure for Sites, Groups and Units
Whether you manage one hundred site or thousands of locations across regions, brands or partners, everything follows one consistent structure that scales with your business.
Sites represent any monitored entity: Buildings, retail stores, vehicles, mobile units or single devices.
They contain all operational data: contacts, schedules, workflows, documents, event history and audit logs.
Site Groups
Bundle sites that share logic.
Use groups to structure chains, regions or business units.
Workflows, schedules and rules defined on a group level automatically apply to all sites inside it.
Organizational Units
Multi-level hierarchy for complex customers.
Organizational Units allow you to build a clean tree structure with up to four levels.
Perfect for enterprises, municipalities or partner networks where rules, contacts or workflows need to cascade across an entire organisation.
External partners fully integrated
Manage all service companies in one unified structure
Bring installers, patrol teams and maintenance providers directly into your operational model.
Service Companies hold their own contacts, schedules and workflows, making collaboration simple, structured and secure.
Manage, coordinate, and automate across all partner types:
- Installers: assign responsibilities, share site details, enable guided workflows
- Patrol units: trigger patrol jobs, share instructions and receive reports
- Maintenance providers: manage recurring tasks, documentation and contact lists
- External monitoring or service teams: apply dedicated workflows, schedules or escalation rules
This keeps every partner aligned, every responsibility clear, and every operation traceable.
Always reach the right person
Structured contacts with roles, availability and automation
evalink keeps every site's contact data clear and reliable.
Roles, accessibility windows and inherited logic ensure operators and workflows always use the right contact at the right moment.
- Role-based contacts: define managers, keyholders, technicians or emergency contacts
- Accessibility windows: set when each contact is reachable (day/night/weekend)
- Inherited contacts: reuse shared contacts from Site Groups or Organizational Units
- Workflow-driven notifications: trigger calls, messages or tasks based on role or availability
- Flexible priorities: primary, secondary and backup contacts for clean escalation
- Full integration: alarm handling and automation always use the correct contact version
Time-based intelligence
Smart schedules that shape automation and alarm behavior
Opening hours and schedules define when a site is considered open, closed or in a special state.
evalink uses these time windows directly in alarm handling and workflows — ensuring accurate routing, fewer false dispatches and consistent automation.
- Opening hours: define when the site is open or closed for alarm logic
- Custom schedules: build day- or week-based time windows (e.g. holidays, nights, maintenance)
- Inherited schedules: share common time rules across Site Groups or Organizational Units
- Workflow triggers: automate actions based on open/closed status or specific time periods
- Reduced false alarms: avoid unnecessary dispatching during scheduled activity
- Full integration: alarm processing, criteria mapping and jobs all respect the defined schedule
Signal logic that makes sense
Criteria mappings turn raw signals into clear, automated actions
Criteria mappings transform raw signals into clear categories and automated actions.
Whether it is intrusion, fire, panic or technical events — evalink applies one consistent logic across all sites, site groups and organizational units.
This ensures predictable workflows, fewer errors and reliable automation for every customer.
- Standardized signal categories for intrusion, fire, panic, technical and system events
- Consistent behavior across all sites, regardless of device or integration
- Workflow routing that automatically triggers the right actions
- Priority and severity rules to define urgency and escalation
- Inherited logic on site, group or organizational level
- Advanced handling for technical signals, status changes and device conditions
Structured by design
A site model built for clarity, control and scale
They are structured, normalized data objects that connect alarms, workflows, contacts, schedules, documents, service companies and audit trails in one consistent model.
Every site inherits the right settings, stays fully audit-ready and scales cleanly across thousands of customers and mandates. With data that is always clean, consistent and ready for AI-driven analysis.
- Clean, unified data model instead of flat or fragmented “objects”
- AI-ready structure: Every event, contact, schedule and workflow follows consistent schemas
- Inherited logic reduces manual work across groups & organizational units
- Perfect visibility for operators, installers, partners and customers
- Multi-tenant isolation ensures secure mandate-based separation
- Everything connected: Alarms, logs, contacts, jobs, documents, criteria, schedules and more
evalink AI Agent
Is your data ready for AI? With evalink, it is!
evalink gives you the foundation AI actually needs: Clean, structured and standardized data across every site, workflow, contact, schedule and signal.
From simple automations to advanced intelligence, evalink prepares your entire operation for AI-powered or analytics decisions, without data cleansing, migrations or complex integrations!
Turn your team into AI-ready operators and get prepared for what comes next.
More built-in intelligence
Additional features that complete your operations
evalink delivers far more than sites, workflows and automation.
Every part of your operation benefits from clean structure, transparent data and tools that make monitoring smarter, faster and more collaborative, across all customers and mandates.
- Event logs: A unified, real-time timeline for all alarms, technical signals and system events
- Notes & attachments: Floorplans, documents, photos and operational notes stored directly on each site
- Shared links: Secure, permission-based access for customers to alarms, schedules, contacts and reports
- Job creation: Assign tasks to operators, installers, patrols or customers based on signals or workflows
- Audit logs with backup Full traceability of every configuration change, action and update
evalink marketplace
Integrate with your favorite apps
Connect, extend, and integrate with your preferred solutions on the market.
Efficiency gain
Relieve your teams from repetitive and manual tasks. Use smart workflows and communicate with your partners via portals.
Data-driven decisions
Gain a better understanding of customer needs and process execution. Dashboards provide you with the right information to make the right decisions.
Fully managed platform
Free yourself from dependency on expensive and infrequent IT experts. Our evalink alarm management platform is fully managed.
Certified solution
Do not be afraid of an audit. We have all the necessary certificates to perform audits successfully.
Digital communication
Free your team from dozens of calls. Establish digital communication with your partners. Our portals and our customer app are the right tools for the job.
Cost transparency
Be ahead of your costs. We run a SaaS business model that gives you total cost transparency for each connected site.
The only end-to-end certified browser based alarm management platform
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